Shipping & Exchange

At Makhmal Ghar, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.

1. Exchange Eligibility

We accept exchanges within 7 days of delivery of your order, subject to the following conditions:

* The product must be unused, unworn and unwashed.
* The product must be returned with its original tags, packaging and accessories intact.
* The product should be free from perfume, makeup, stains, damage or any other signs of use.
* Products purchased during a sale or promotional offer may be subject to different exchange conditions, as mentioned at the time of purchase.
* Made-to-order, customised and personalised products are not eligible for return or exchange, unless the product received is defective or incorrect.

Only one exchange request per order is permitted.

2. How to Request an Exchange

To initiate an exchange, please contact our support team within 7 days of receiving your order.

You can contact us through:

WhatsApp: +91 9220237406
Email: support@makhmalghar.com

Please keep your Order ID ready when contacting us.

Our team may request photographs/videos of the product to verify its condition before approving the exchange.

3. Exchange Process

Once your exchange request is approved, our delivery partner will arrange a pickup from your registered delivery address.

The product must be properly packed and handed over in the same condition in which it was received.

Once we receive and inspect the returned product, your exchange will be processed.

If the requested replacement is available, we will dispatch it to you. If the replacement product is unavailable, our team will contact you regarding the available options.

4. Return & Refund

We currently do not offer refunds for change of mind, size preference or colour preference.

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.

After verification, we will arrange a replacement or provide an appropriate resolution.

5. Incorrect or Damaged Products

Please inspect your order immediately after delivery.

In case you receive:

* A damaged product
* A defective product
* A wrong product
* A missing item

please contact us within 48 hours of delivery.

For damaged or incorrect orders, please provide an unboxing video, wherever possible, along with photographs of the product and packaging. This helps us resolve your concern quickly.

6. Size Exchanges

If you have ordered the wrong size, you may request an exchange within 7 days of delivery, provided the product meets our exchange conditions.

The replacement size will be subject to availability.

We strongly recommend checking our Size Guide before placing your order.

7. Exchange Shipping Charges

For exchanges due to size preference or change of mind, applicable shipping/pickup charges may be deducted from or payable by the customer.

For products that are defective, damaged or incorrectly shipped by Makhmal Ghar, we will bear the applicable return shipping charges.

8. Non-Exchangeable Products

The following products are not eligible for exchange:

* Made-to-order products
* Customised or personalised products
* Products purchased during clearance/final-sale promotions, where specifically mentioned
* Products that have been worn, washed, altered or damaged after delivery
* Products without original tags or packaging
* Products returned after the applicable exchange period

9. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders that are successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.

10. Processing Time

Once we receive your returned product, it will undergo a quality check.

Exchange processing generally takes 5–7 business days after the returned product reaches us, subject to product availability and delivery timelines.

Delivery timelines for the replacement product may vary depending on your location.

11. Important Note

Makhmal Ghar reserves the right to reject an exchange request if the returned product does not meet the conditions mentioned above.

We may also request additional information, photographs or videos to verify an exchange or damage claim.

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For any questions regarding returns or exchanges, please contact us:

Makhmal Ghar
📧 support@makhmalghar.com
📱 WhatsApp: +91 9220237406

Thank you for choosing Makhmal Ghar. 🤍
Made with love, meant to be worn with confidence.